?Editing my details
- How do I register on bidspotter.eu?
- Select ‘Register’ on the top right hand side of the home page and complete the online registration form.
- I am unable to complete registration on the site because I haven't received my pre-registration email.
- Some Internet Service Providers run slower than others. Whereas most emails arrive in seconds, some can take minutes or even hours. Occasionally, the email might be blocked by your provider. It is also possible that you entered your email address incorrectly.
- Do I have to register for an auction before I watch it?
- There’s no need to register to view a live webcast or timed online auction. To view a live webcast auction, just click ‘Watch live’ next to any of the live webcast auctions listed on bidspotter.eu. Please note, you need to register if you wish to bid in an auction.
- What is the difference between a live webcast auction and a timed online auction?
There are two types of online auction available on bidspotter.eu.
- Timed online auctions take place without an auctioneer calling the sale. Each lot can be bid on for a defined time period. At the end of this period, the bidder who has submitted the highest bid wins the lot, provided that the bid exceeds the reserve price.
- Live webcast auctions are traditional room-based auctions broadcast by bidspotter.eu. You can bid at the auction over the internet in real time. Live audio and video feeds relay the atmosphere in the auction room as it unfolds.
- How do I participate in auctions on bidspotter.eu?
- If you wish to bid, you need to have registered on BidSpotter.eu. If you have not yet registered, register here now.
- If you are already a registered user on BidSpotter.eu, log in and click through to the auction catalogue page. Click the ‘Sign up to bid’ button, complete the auction sign-up form and agree to the terms and conditions.
- Do I need to sign up for each auction?
- Yes, you need to sign up for each auction. Auctions hosted on bidspotter.eu are run by different auctioneers and terms and conditions vary. Auctioneers often ask for credit/debit card details to be provided as a condition for bidding. Some auctioneers require a deposit – this will be mentioned in the ‘Sale Details’ page.
- Bidding tips for beginners?
Before an auction
- View an auction first to see how it works.
- Double check the email address with which you registered to bid is correct.
- Contact the auctioneer directly via bidspotter.eu if you would like more information about specific lots.
- Use the ’maximum bid’ function to save time so you don’t have to watch each lot closing. Simply enter the highest amount you are prepared to pay as your ‘maximum bid’. bidspotter.eu bids on your behalf up to your ‘maximum bid’. bidspotter.eu will only bid as much as necessary to make sure that you meet the reserve price or that you remain in the lead up to your ‘maximum bid’. We’ll notify you by email if another bidder places a bid that is higher than your ‘maximum bid’.
- Bid early and bid often.
- Do not wait until the last second to bid, as the hammer may go down before your bid is received.
- Do not wait to hear the auctioneer, bid according to the information on the screen.
AEditing my details
- How do I update my contact details?
- Open the ‘My BidSpotter’ tab and click on ‘Account info – view full details’. Then select ‘My Details – (edit)’
- How do I add a new payment card?
- New credit/debit cards can be added when you sign up for your next auction.
- How do I unsubscribe from emails?
- Open one of our newsletter emails and click the unsubscribe link near the bottom of the page.
- How do I subscribe to the newsletter?
- At the bottom-right of the page you’ll see a section titled ‘Our Newsletter’. Enter your email address into the bar underneath and click the “ > ”arrow. You will then need to open the email we just sent you and click the link to complete your subscription.
- I’ve forgotten my login details.
- Click ‘login’ then ‘forgotten password’ and you will be prompted to enter your email address associated with your BidSpotter account. Click send and follow the instructions in the email you receive.
- I was unable to register for an auction.
- Check that you have entered your credit/debit card details correctly.
- It can take time for the auctioneer to approve your registration. Please contact the auctioneer with any queries you have regarding registration. An auctioneer’s contact details can be found by clicking the ‘View full Sale Details’ link on the auction catalogue page.
- Where can I view my wish list?
- You can access the wish list under the ‘My BidSpotter’ tab on the homepage.
- What do I do if I am dissatisfied with an item I have bought?
- Please contact the auctioneer in question. An auctioneer’s contact details can be found by clicking the ‘View full Sale Details’ link on the auction catalogue page. Please remember bidding whether online or in the room, is a contractual commitment to buy. By the terms of auction law, there is no right of return unless the item purchased is materially different to its catalogue description. In consequence, it is important to find out as much as possible about the condition of an item before you bid. You can do this by clicking the ‘enquire about this lot’ button on the ‘Lot Details’ page to contact the auctioneer directly.
- I’m having trouble hearing a live webcast auction.
- Ensure that the sound is turned on by selecting the speaker-image button in the live bidding window.
- I am unable to access a page on the website.
- Try using an alternative internet browser to access bidspotter.eu or call us on +44 (0) 203 725 5553.
- I am unable to access My BidSpotter account?
- This may be because your account has been blocked. Please contact us by email (email@example.com) or by phone +44 (0) 203 725 5553.
- How do I contact bidspotter.eu?
- You can contact the bidspotter.eu support team during all live webcast auctions by email (firstname.lastname@example.org) or by phone +44 (0) 203 725 5553. If there is no live webcast auction taking place, the support team is available from 9am to 5pm Mondays to Fridays and from 9am to 4pm on Saturdays.
- How do I search for an item?
- Type the item you are looking for into the search box on the top right hand side of the homepage or select the categories on the left hand side of the homepage.
- I have questions about the condition of an item.
- The auctioneer will be happy to answer any questions you have about an item. Simply click the blue ‘Enquire about this lot’ button when browsing the lot details page. This will send an email directly to the auctioneer.
- How do I make a Wish list?
- To add a lot to your wish list, select the green ‘+ Wish list’ button next to your chosen lot. Please note that you need to log into bidspotter.eu to do this.
- How do I view my Wish List?
- Items on your Wish List can be viewed under ‘My BidSpotter’ on the homepage.
- How do I register for an auction?
- Click the ‘Sign up to bid’ button next to your chosen auction on the Auctions page or in the auction catalogue.
- How far in advance should I register for an auction?
- Usually you can register as soon as the auction appears on bidspotter.eu until the auction ends. Details of when you should register can be found in the ‘Sale Details’ section.
- How do I bid at a timed online auction?
Each lot can be bid on for the time period displayed. During this period, you can place your bid at any time. Simply enter the highest amount you are prepared to pay as your ‘maximum bid’.
bidspotter.eu bids on your behalf up to your ‘maximum bid’. bidspotter.eu will only bid as much as necessary to make sure you meet the reserve price or that you remain in the lead up to your ‘maximum bid’. We’ll notify you by email if another bidder places a bid that is higher than your ‘maximum bid’.
Your ‘current bid’ is clearly displayed when you log in and view the lot for which you’ve left a ‘maximum bid’. In many cases your ‘current bid’ is lower than the ‘maximum bid’ you entered.
If you have the leading bid and you have met or exceeded the reserve price when the defined time period ends, you will have won the bidding for this lot. Please remember, bidding online is a contractual commitment to buy.
- In a timed online auction, can the end time of a lot change?
- Timed online auctions on bidspotter.eu have an auto extension facility. If a bid is placed in the last 10 minutes of the defined timed period, the time remaining on that lot automatically extends to 10 minutes. The defined time period extends to 10 minutes for any bid received thereafter.
- How do I bid online in a live webcast auction?
Log on to bidspotter.eu. When the auction is about to start, the grey ‘Bid live’ button turns green. Clicking this button will open the bidding window. Enter your password in the login box and you will be ready to bid.
When the auction is about to commence the first lot will be displayed in the bidding window. A button appears showing the amount currently being asked. To bid for the lot simply click the green button when the amount you wish to bid appears on the screen. If you are the successful bidder, the auction house will contact you to arrange payment.
Please remember, bidding whether online or in the room, is a contractual commitment to buy.
- How do I know when I have successfully bid for a lot?
- The auctioneer will contact you to confirm you have won and arrange payment.
- What additional costs are there?
Additional costs vary across auctions, and we advise you to familiarise yourself with additional charges before registering for an auction. These can be found within the ‘Sale Details’ page. We recommend you consider the following additional costs before bidding:
- Buyer’s premium – covers the auctioneer’s costs and is calculated as a percentage of an item’s hammer price. The buyer’s premium is listed on the right hand side of the lot details page.
- VAT – auctioneers will usually add VAT to the hammer price and the buyer’s premium, or it may be included within the hammer price. Some auctions and lots will be subject to different VAT rules so it is important to check the ‘Sale Details’ page and the ‘Lot Details’ page.
- Internet surcharge rate – typically auctioneers add between 1-3% of the hammer price to lots which are successfully purchased online in an auction. This can be found on Lot details page.
- Delivery – it is the responsibility of the bidder to organise delivery. Information about delivery is usually included in the ‘Sale Details’ page and can also be obtained by contacting the auctioneer. Charges vary depending on the item and auctioneer.
- Deposits – some auctioneers will require a deposit from those who register for the auction. Details of deposits payable can be found in the ‘Sale Details’ page.
- How do I pay for an item?
- The auctioneer will send you an invoice outlining your payment options. Alternatively, please contact the auctioneer directly. Their contact details can be found by clicking the ‘Sales details’ link on the auction catalogue and Lot details page.
- Does bidspotter.eu store my credit/debit card details?
- We use a third party supplier to ensure that bidspotter.eu is Payment Card Industry (PCI) compliant. We do not store your credit/debit card details. As soon as you enter your card details, the card number is ‘tokenised’ and encrypted and the original data discarded.
- How will my items be delivered?
- You need to discuss delivery arrangements with the auctioneer. It is normally straightforward as most auctioneers have their own in-house delivery service or have a local delivery firm with whom they partner.
- Can I return an item?
- Please remember, bidding whether online or in the room, is a contractual commitment to buy. By the terms of auction law, there is no right of return unless the item purchased is materially different to its catalogue description. In consequence, it is important to find out as much as possible about the condition of an item before you bid. You can do this by clicking the ‘enquire about this lot’ button on the ‘Lot Details’ page to contact the auctioneer directly.